Get in Touch With Us
Whether you have spotted something that needs correcting, have a question about a page, or simply want to share your thoughts, we are glad to hear from you. Every message is read by a real person, and we do our best to reply to each one.
The Best Way to Reach Us
Email is the quickest and most reliable way to contact our team. Please write to us at [email protected] and we will get back to you as soon as we can.
We usually reply within two to three working days. During busy periods or public holidays it may take a little longer, but your message will not be forgotten.
What You Can Contact Us About
To help us point your message to the right person, it is useful to know the kinds of things we can help with:
- Corrections: if a detail on one of our pages looks out of date or inaccurate, let us know which page and what seems wrong.
- General questions: if something we have written is unclear, we are happy to explain it in plainer terms.
- Feedback and ideas: suggestions for topics or improvements to the site are always welcome.
- Working together: if you would like to discuss a partnership or other business matter, please say so in your subject line.
Helping Us Help You
A few small details can make a big difference to how quickly we can respond:
- Use a short, clear subject line that sums up your message.
- Include the web address of any page you are writing about.
- Keep your message focused on one topic where possible.
Please do not send passwords, bank details or other sensitive personal information by email. We will never ask you for this kind of information.
What We Cannot Do
We are an independent information website. This means we are not able to access or manage accounts held with any outside service, resolve payment problems on someone else's behalf, or make decisions for other organisations. If your question is about one of these matters, the quickest route is usually to contact that organisation directly.
How We Handle Your Message
Any details you share with us are used only to respond to your enquiry. You can read more about how we store and protect your information in our Privacy Policy. For the general rules that apply when using this website, please see our Terms of Use.
Thank you for taking the time to get in touch. Your questions and comments help us keep our pages clear, accurate and genuinely useful for everyone who visits.